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technical product management
Formal comp-sci education, steeped in enterprise architectural environments, unified Microsoft IT support eco-system, led v1 feature development within Windows Embedded M2M networking API space, resolved gnarly embedded device resource contention issues across production automotive systems, led as startup CTO and Director of Product.
UX
rich ux partnerships and artistic direction
Human-centric design thinking in all flavors and forms (SFE, JTBD, PLM, etc.) has been the keystone of my career with years of humbling experiences managing UX design for both mission critical enterprise products and bleeding edge consumer facing experiences. No domain is too out of bounds to begin decomposing with an enthusiastic team.
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Microsoft
Program Manager
Automotive
Led advanced driver assistance technology feature crew responsible for design and development of new sensor-based user experiences within the automotive infotainment domain (e.g. autonomous parking, front/rear/360° camera experiences, trailer backup assistance, machine learning based climate, and others).
CTO of Aureso
Conversational Products
> Conducted expert interview-based user research studies, defined user journeys and core product personas, guided initial design and user experience iterations, and generated longer-term product design roadmap
> Devised conversational user experience (CUX) strategy for automotive retail customer engagement mobile-app feature set
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Microsoft ENTERPRISE SERVICES
Program Manager
Microsoft IT Services
> Managed portfolio of SaaS based mission critical line of business services responsible for overall design, offshore VMO based development, and annual IT sustenance budget.
> Leveraged quantitative CSAT data to drive shared prioritization agreement across diverse global sales and services stakeholder communities while optimizing vendor partnerships to produce best possible ROI given fixed capacity team model.